Privacy Policy
Our Privacy Policy
Learn how we handle your personal information and ensure your privacy and data security on our platform.
Last Updated on Dec 24, 2024
Sisors Privacy Policy
Sisors AI("Sisors," "we," "us," or "our") is an AI voice automation agency committed to protecting your privacy and complying with applicable data protection laws, including the GDPR (EU/UK), CCPA (California), and PIPEDA (Canada). This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our Services, visit our website, or interact with us.
1. What This Privacy Policy Covers
This policy applies to:
Our AI voice automation platform, tools, and related services ("Services").
Interactions with our website (www.sisors.com), mobile apps, chatbots, and customer support.
Data collected from users in Canada, the U.S., and Europe.
If you use third-party services integrated with our platform, their privacy policies apply.
2. Information We Collect and How We Use It
We collect information to deliver, improve, and secure our Services:
Account & Profile Data
Examples: Name, email, organization, payment details, voice preferences.
Purpose: Create accounts, authenticate users, process payments, and personalize Services.
Voice & Interaction Data
Examples: Voice recordings, chatbot transcripts, commands, and AI-generated responses.
Purpose: Provide voice automation Services, train AI models (anonymized where possible), and improve accuracy.
Technical & Usage Data
Examples: IP address, device type, browser, session logs, cookies, and analytics.
Purpose: Troubleshoot issues, secure Services, analyze trends, and optimize performance.
Marketing & Communications
Examples: Email opens, webinar registrations, survey feedback.
Purpose: Send updates, promotional offers, and measure campaign effectiveness.
Third-Party Integrations
Examples: Data from CRM tools, cloud storage, or communication platforms linked to our Services.
Purpose: Enable integrations per your instructions.
3. Who We Share Your Information With
Service Providers: Hosting, payment processors, and AI model trainers (subprocessors) under strict confidentiality agreements.
Business Partners: Resellers or integration partners to fulfill your requests.
Legal Authorities: If required by law (e.g., court orders, fraud prevention).
Corporate Transactions: During mergers, acquisitions, or asset sales.
We never sell your personal data.
4. How We Safeguard Your Information
Encryption: Voice data and transmissions are encrypted.
Access Controls: Limited to authorized personnel with confidentiality obligations.
Compliance: Regular audits, employee training, and adherence to ISO 27001 standards.
Third-Party Vetting: Partners must meet our security requirements.
5. How Long We Retain Your Information
We retain data only as long as necessary to:
Provide Services, manage accounts, and comply with legal obligations.
Resolve disputes or enforce agreements.
Improve AI models (anonymous data may be retained indefinitely).
6. Your Privacy Rights and Choices
Depending on your location, you may:
Access, correct, or delete your data.
Opt out of marketing emails or cookies (via our Cookie Notice).
Object to processing or request data portability.
Withdraw consent (where applicable).
Submit requests to info@sisors.com. We respond within 30 days.
7. Regional Privacy Notices
GDPR (EU/UK)
Legal Bases: Consent, contractual necessity, legitimate interests (e.g., fraud prevention).
DPO Contact: info@sisors.com.
CCPA (California)
Opt out of "sales/sharing" via our Cookie Preferences or email info@sisors.com.
PIPEDA (Canada)
You may challenge our compliance via the Privacy Commissioner of Canada.
8. Children’s Privacy
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at info@sisors.com
How to Contact Us
Email: info@sisors.com